Proprietary operational software, AI-powered reporting, and hands-on consulting — built for businesses serious about performance.
Flagship Product
SCG Ops OS
Proprietary operational software designed and built by Sidwell Consulting Group
Most operators are running blind — reacting to last week's numbers on a spreadsheet they built themselves. SCG Ops OS changes that. A fully integrated, live operational system that gives you real-time visibility into every metric driving your profitability, your inventory, and your cash flow.
Live System Demo
See SCG Ops OS in Action
This is a live, interactive demo loaded with sample data. Click around — explore the dashboard, inventory module, and reporting views. Client deployments are password protected with their own data.
Opens in a new tab. No login required for the demo.
Module 1
Ops Dashboard
Live KPI scorecard with red, yellow, and green status markers. Daily, WTD, and MTD views across your most critical performance metrics.
Module 2
Inventory & Ordering
Automated inventory tracking, par levels, daily velocity scoring, and AI-generated purchase orders grouped by vendor.
Module 3
Invoice Automation & AP
Invoices received, matched to purchase orders, organized, and queued for payment through Melio. ACH disbursements processed from your account on schedule. No manual processing required.
Monthly Performance Report included
SOP writing & documentation
Full onboarding & setup
Operational Audit included in setup
Live system access 24/7
Ongoing support from Sam directly
Built for:RetailConvenience & GasTravel CentersRestaurantsCatering
Setup investment includes a full Operational Audit. Limited availability — onboarding is handled directly by Sam Plum.
AI Phone Agent
AI Phone Agent
Every missed call is missed revenue. Most businesses lose thousands every month not because they lack customers but because nobody picked up. Our AI voice agents answer every call, every time, 24 hours a day, 7 days a week. No voicemail. No hold music. No missed opportunity.
Essential
24/7 call answering for any business. Captures leads, handles FAQs, takes messages, and routes calls so nothing falls through the cracks. Up and running in under 24 hours.
$197/mo
Professional
Everything in Essential plus scheduling, reservations, order handling, applicant intake, and donation or vendor request routing. Built for higher volume operations that need more than message capture.
$397/mo
Custom
Fully customized for your operation. Live database integration, dynamic call flows, and real time responses built around how your business actually runs. Lost and found lookup, applicant screening, multi location routing, and any repeatable call your team currently handles manually. Built for any operator who needs a solution tailored to their exact workflow.
$597/mo
Operational Consulting
Operational Audit 6-Month ROI Guarantee
On-site assessment of your entire operation. Process and efficiency gap analysis, SOP writing, staffing and labor review, P&L analysis, written findings report, and a 90-day action plan — followed by a review session with Sam. Implement every recommendation and see measurable results within 6 months, or we refund you in full.
Full Operational Audit
Scoped per engagement. Book a free 30-minute review to get started.
From $2,499
Advertising Management
Advertising Management
You control your ad investment. We handle strategy, execution, and optimization. Ad spend billed separately — you pay platforms directly.
Essential
Paid advertising setup and management for businesses ready to start running ads.
$297/mo
Growth
Full campaign management with ongoing optimization and performance tracking.
$597/mo
Full Service
Done-for-you advertising including strategy, copy, creative direction, and reporting.
$997/mo
Reporting & Intelligence
Monthly Performance Report
AI-powered monthly operations and financial analysis delivered within 7 days. 100% money-back guarantee if you don't receive useful, actionable information.
Essential
Revenue, staffing, expenses, and 90-day action plan. Delivered within 7 days.
$497/mo
Premium
Everything in Essential plus a live Google Meet review session with Sam.
$997/mo
Data & Labor Intelligence Report
Built for new and early-stage businesses. Know your numbers before you open the doors.
Data & Labor Intelligence Report
Monthly wage benchmarks, labor market trends, and industry cost intelligence specific to your business type and location.
$750/mo
Not sure where to start?
Book a free 30-minute operational review. No pitch. No obligation.
Sam Plum has spent his career in the trenches of some of the most demanding operational environments in the country. With over 20 years of leadership experience spanning retail, logistics, food & beverage, education, and athletics, he brings a rare combination of large-scale operational discipline and people-first leadership.
His corporate background includes leadership roles at Walmart, Dollar General, Travel Centers of America, and Pepsi — managing high-volume operations, leading teams of 500+ employees, and driving performance across multi-department, multi-shift environments generating over $100M annually.
Sam founded Sidwell Consulting Group because he kept seeing the same fixable problems go unfixed — not from lack of effort, but from lack of structure. He built this firm to change that.
Built from the floor up
Before and alongside his corporate career, Sam served as a coach in basketball, baseball, and track — building the same skills that define great operators: accountability, preparation, execution under pressure, and developing people to perform at their best.
He has also worked in manufacturing and education, giving him a well-rounded understanding of how different industries face the same core operational challenges: inconsistent execution, lack of accountability, and systems that break down under real-world conditions.
When you bring in Sidwell Consulting Group, you're not getting a consultant who learned operations from a textbook. You're getting someone who has hired, trained, coached, and held accountable hundreds of people across dozens of environments.
Credentials at a glance
20+ years operational leadership across retail, F&B, logistics, and travel centers
Led teams of 500+ employees across multi-shift, multi-department environments
Managed operations generating $100M+ in annual revenue
Leadership roles at Walmart, Dollar General, Travel Centers of America, and Pepsi
Experience across urban, suburban, and rural markets nationwide
Founder, Sidwell Consulting Group — Illinois-based, serving businesses nationwide
Ready to fix what's not working?
Book a free 30-minute operational review and let's take an honest look at your operation.
Sidwell Consulting Group ("SCG", "we", "us", or "our") operates sidwellconsultinggroup.com. This Privacy Policy describes how we collect, use, and protect your information when you visit our website or engage our services.
Information We Collect
We collect information you provide directly to us, including name, email address, phone number, and business information submitted through contact forms, intake forms, or direct communication.
We may also collect non-personal data automatically through cookies and analytics tools, including pages visited, time on site, and referring URLs.
How We Use Your Information
To deliver consulting services and generate reports
To communicate with you about your engagement
To send relevant business insights or service updates (you may opt out at any time)
To improve our website and service delivery
Information Sharing
We do not sell, rent, or share your personal information with third parties except as necessary to deliver our services (e.g., scheduling software, payment processing) or as required by law.
Mobile phone numbers collected through our services or booking process are never sold, rented, or shared with third parties for any purpose. If you opt in to receive SMS notifications, message frequency will vary based on your service activity. Message and data rates may apply. Reply STOP at any time to opt out of SMS communications.
Data Security
We implement reasonable safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to analyze traffic and improve your experience. You may disable cookies in your browser settings, though some features may not function properly.
By accessing sidwellconsultinggroup.com or engaging the services of Sidwell Consulting Group ("SCG"), you agree to the following terms.
Services
SCG provides operational consulting, reporting, and software services to business clients. Service-specific terms, deliverables, and guarantees are outlined in individual service agreements.
Payment
All recurring services are billed monthly via Stripe. One-time fees are invoiced directly. Payment is due at the time of service initiation unless otherwise agreed in writing.
Refunds & Guarantees
The Monthly Performance Report carries a 100% money-back guarantee if the client does not receive useful, actionable information within 7 days of delivery. The Operational Audit carries a 6-Month ROI Guarantee with specific eligibility requirements outlined in the Operational Audit agreement.
Intellectual Property
All proprietary tools, software, templates, and systems developed by SCG — including the SCG Ops OS platform — remain the intellectual property of Sidwell Consulting Group. Client deliverables produced as part of a service engagement are licensed for client use but may not be resold or redistributed.
Limitation of Liability
SCG's total liability under any engagement is limited to the fees paid by the client for that engagement. SCG is not liable for indirect, consequential, or incidental damages.
Governing Law
These terms are governed by the laws of the State of Illinois.
SMS Communications
Sidwell Consulting Group and its operating services may send SMS notifications related to service delivery, booking confirmations, and operational updates. Messages are sent only to individuals who have provided their phone number and opted in to receive communications. Message frequency varies based on service activity. Message and data rates may apply. Reply STOP at any time to opt out.
